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PRIVACY POLICY

Mystical Celtic Heart is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. 
 

Your personal information will be held and managed by J & R Divine LLC dba Mystical Celtic Heart and Dark Goddess Craft. By visiting and using Mystical Celtic Heart's website or mobile site (www.mysticalcelticheart.com) (the "Site") or any Mystical Celtic Heart application ("Application") that we make available from time to time or by visiting a Mystical Celtic Heart store for the purchase or sampling of products or for interacting with our content and/or services or by contacting our Customer Services Team, you acknowledge that you have read this Privacy Policy. You must be at least 13 years’ old to use the Site and Applications. If you are under 13 or a minor in your country or state or region of residence, please ask your parent or legal guardian to provide their information for you. 

This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Mystical Celtic Heart as a customer or potential customer. Mystical Celtic Heart will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including in circumstances where: (i) it is necessary to provide or fulfill a service requested by or for you; (ii) you have given us your consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by Mystical Celtic Heart: 

  • To analyze, profile and monitor customer patterns and better understand the interests and preferences of our key customer audiences so we can consistently improve our products and services. 

  • To offer an enhanced customer experience and service, including by ensuring we personalize the Site and Application and (if applicable) Mystical Celtic Heart updates and advertisements relating to products, services and events to make them more relevant to our customers’ specific preferences. 

  • To ensure the proper functioning and security of our services, Site and/or Applications, for example by identifying and preventing fraudulent transactions. 

  • To analyze the footfall in Mystical Celtic Heart stores and at Mystical Celtic Heart promotions or events for internal reporting purposes and to ensure adequate and appropriate product and resources. 

  • To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records.

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do you use cookies and other tracking tools?
Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e. when it expires) and a randomly generated unique number or another identifier We also use similar technologies (which are also called cookies for the purposes of this policy) such as web beacons (also called pixel tags or clear gifs), tracking URLs, software development kits (SDKs) and local storage on the Site and Applications. A cookie will allow us to collect information about your device, such as user settings, browsing history and activities conducted while using the Site and Applications. By linking the information in these cookies with other customer information that you provide to us, for example, when you log-in to the Site or Application, we may be able to identity the cookie information relates to you.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please click here.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@mysticalcelticheart.com or send us mail to: Mystical Celtic Heart, 9031 Elk Grove Blvd, Elk Grove, CA 95624.
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